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As defined by Daniel Quiroga, International Commercial Terms or rather Incoterms are voluntary 3-letter terms used in international and domestic contracts to specify how goods are to be delivered and to avoid misunderstandings by clearly identifying the responsibilities of the buyer and seller. DHL benefit a lot from Incoterms since they were developed as a set of standards for international deliveries in order to make international trade more efficient. At DHL, when it comes to the delivery of goods from the seller to the buyer, Incoterms® determine the rights and responsibilities of the parties.

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